Arjo became aware of an event involving an arjo auto logic system and non-arjo bed frame (casa med classic low).It was claimed by the customer representative that a patient fell from the mattress over the raised side rail.The mattress was allegedly 1.5 inches (3.8cm) too high.The bump on the patient's head was reported as an outcome of this event.An ambulance was called but after the patient's assessment, a transfer to a hospital was deemed unnecessary.The pump and the mattress were inspected by an arjo representative and no faults were found.The system met the performance specifications.No mattress over-inflation was found.A rental supervisor visited the facility.At the time of the visit at the customer site, anything additional (pillows, stuff) that would cause the patient to fall out of the bed was observed.Arjo received access to the non-arjo bed frame instructions operating manual (casa med classic low, 19749gwbe).This document includes information about the allowed dimension of the mattresses that can be used with this bed frame.The allowed height of the mattress equals 12cm.The height of auto logic mattress equals 20.5cm.Comparing this data, it was concluded that the arjo mattress was too height (exceeding the allowed height of the mattress).In a result, the insufficient distance between the top surface of the mattress and the top of the side rails occurred and the patient fell over the closed side rail.The arjo mattress involved in the event met performance specifications however it was incompatible with the non-arjo bed frame.The patient fell from the arjo mattress, therefore, the arjo product was directly involved in the reported incident.The complaint was assessed as reportable due to the patient fall from the mattress what resulted in injury.
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