It was reported that the cable was detached from the flow/bubble sensor.No pump stop occurred and there was no delay in treatment.The failure occurred during set-up.A getinge field service technician (fst) was sent for investigation and repair on 2022-10-28.The flow/bubble sensor was replaced.The fst performed safety, calibration, and functionality checks to factory specifications.All function tests are passed.Furthermore the logfile analysis shows no error message or pump stop.The fst stated that the most probable root cause are external forces as communicated by the customer.According to the risk analysis of the cardiohelp device following root causes can also lead to the reported failure: user puts force on the device accessories, user does not properly attach the device components, fail of device by mechanical force caused by wear/ loosening of components.Moreover, according to the instruction for use chapter 5.3.1 connecting the combined flow/bubble sensor the bubble monitoring function test and flow off-set calibration has to be performed before every use.Thus a defective flow/bubble sensor should be detected prior to use, during priming.The review of the non-conformities has been performed on 2022-10-28 for the period of 2013-05-01 to 2022-10-24.It does not show any non-conformity in regard to the reported product and failure.There is no indication that manufacturing issues occurred during this time, thus production related influences are unlikely.The device was manufactured on 2013-05-01.Based on the results the reported failure "arterial flow bubble sensor has become separated from its cable" could be confirmed.The customer will be informed about the results by the getinge sales and service unit.The occurrence rate related to the reported issue is currently being monitored as part of maquet cardiopulmonary¿ s trending program and additional investigations or corrections will be implemented in case of adverse trending.The occurrence rate was calculated for the reported issue and it was determined that this is not a systemic issue.Therefore, no remedial action is required.
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