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The customer reported, during an emergency with the patient, the subject device was physically damaged at the connector.The connector was cracked open and wires were exposed.No endoscope malfunction during use, no patient harm reported, the procedure was successfully completed and no procedural delay.Although no harm was reported, the chain of events is unclear and this is being submitted conservatively as a serious injury and reportable malfunction.Initially, the customer reported the patient was in cardiac arrest during the procedure but the nurse involved later clarified the endoscope was damaged when the patient was taken to interventional radiology (ir).When the patient needed the ir procedure and was hurried out of the room, the nurse packed up the travel cart, failed to unplug the power cord from the wall and failed to disconnect the scope from the processor.The nurse believes the plug must have pulled from the wall and dragged behind the travel cart.Also, the plug got caught on something because it jerked the travel cart to a stop and the endoscope was thrown from the cart and crushed between the doors to the endoscopy unit.The scope was thrown from the cart and was crushed between the doors to the endo unit.The damage to the endoscope was extensive and allowed no way for the scope to be submerged for proper manual cleaning.It was also clear the scope could not be placed in the medivator machine for high level disinfection.The rn wiped the scope down using the proper ¿pre-clean¿ process, wiping the best she could, place it in a scope bag and leave it in the decontamination room.The customer contacted olympus and the olympus representative further advised the endoscope, in the bag should be placed in a hard contacting for pick up on 18jul2022.An intensive travel cart training practices and care of endoscopes was provided to the nurse involved and the endoscopy staff.The training involved the set-up, break down, safety issues, supplies/inventory, and driving the cart to/from both the icu and the or.
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