This report is based on information provided by philips remote service personnel and has been investigated by the philips complaint handling team.Philips received a complaint on the dfm100 indicating that device therapy was disabled.There was no patient involvement.Multiple attempts were made to obtain the device evaluation, repair, and operational status with no approval from the customer.The data entered in this complaint record will be utilized for product quality and safety improvements per the post market surveillance and risk management processes.Philips is unable to confirm the final disposition of the device because the customer rejected repair service.The investigation concludes that no further action is required at this time.If additional information is received the complaint file will be reopened.
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