Philips has investigated this complaint.The philips field service engineer (fse) inspected the system onsite and confirmed that the system was not able to start.As a part of troubleshooting, the fse checked the panel, uninterruptible power supply (ups) logs and voltage measurement was checked.Fse examined the ups and no equipment problems were found.Fse restarted the system and there was a sparking fire from the panel.The fse suspected that the hospital technician had connected to the incorrect port which might have caused the spark.To resolve the issue, all the prerequisites for proper power on were checked.After ensuring the electrical component requirements, the system was restarted.After checking the prerequisites, component requirements and restarting the system, the system returned to use in good working order.The codes were updated based on the investigation outcome.Device problem code, evaluation method grid and conclusion were corrected.
|