Additional information has been provided in section d.9, h.3, h.6 and h.10.The company representative replicated the reported event.The laser indirect ophthalmoscope lio optical fiber cable was replaced to address the issue.The system was tested and found to meet product specifications.A manufacturing device history record (dhr) review was performed prior to product release to ensure that the product was manufactured in compliance with the device master record.Based on the assessment, the product met release criteria.A non-conformance-based review of the serial number was performed and a potential contributing factor to the reported complaint was identified.An internal investigation was opened and was later determined to be irrelevant to this investigation.A review for complaints reported against this lot/batch/serial number was performed.No similar complaints were reported for the product lot/batch/serial under investigation.The root cause of the reported event is attributed to nonconforming lio optical fiber cable.Manufacturer will continue to monitor data for evidence of adverse trending and take further action, as appropriate.The manufacturer internal reference number is: (b)(4).
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