Updated fields: b4,d9,e1(site country),g3,g6,h2,h3,h4,h6(type of investigation, investigation findings, component codes, investigation conclusions),h10,h11.Corrected fields: h6(health effect ¿ clinical code, health effect ¿ impact codes).It was reported that the cardiosave intra-aortic balloon pump (iabp) unit was not turning on.A getinge field service engineer (fse) confirmed issue and stated customer¿s unit will not power on.To resolve issue replaced power management board.Completed pm with full calibration, functional testing, and safety check to factory specifications.Unit passed all functional and safety tests per factory specifications, returned to customer, and cleared for clinical use.There was no patient involvement.The defective components were received for further investigation.The power management board part was observed per the cardiosave service manual with visual damage.The failure analysis and testing dept.Could not install the power management board into the cardiosave test fixture and tested the power management board to factory specifications per procedure and the cardiosave service manual.Physical damage from fluid ingress caused the board to be inoperable.Power management board was held in the fat dept.As per procedure number 0002-07-d008 revision ak.The non-conformances with the returned components were confirmed.However, the root cause or the most probable root cause is impossible to define.
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