The customer observed a falsely decreased alinity c creatine kinase result for one patient.The following data was provided (customer¿s reference range is 30-200 u/l): initial result was >4267, auto-dilution result was 93 u/l.The sample was manually diluted, and the result was 40573 u/l.The sample was auto-diluted again, and the result was 41541 u/l.There was no impact to patient management reported.
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The complaint investigation for a falsely decreased alinity c creatine kinase (ck) result included a review of data and information provided by the customer, search for similar complaints, ticket trending review, labeling review, and device history record review.Trending review determined no related trend for the issue for the product.Return testing was not completed, as returns were not available.As part of the troubleshooting, the sample was retested multiple times on the same analyzer and acceptable results were produced.In addition, the customer reviewed the sample status and found a small transparent clump that could had been aspirated from within the sample.Device history record review did not identify any non-conformances or deviations with the likely cause lot number and complaint issue.Manufacturing documentation for the likely cause lot number was reviewed and did not identify any issues.Labeling was reviewed and sufficiently addresses the customer's issue.Based on the information provided and abbott diagnostics¿ complaint investigation, no systemic issue or deficiency of alinity c creatine kinase (ck), lot number 18756un22, was identified.
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