A customer reported that the adc device would no longer charge.The caller reported that due to this issue, the customer developed symptoms of blurred vision, sweating, headache, and lost consciousness.Emergency services were called, and a capillary result of 52 mg/dl was obtained, and customer provided unspecified treatment to raise glucose.The customer was transferred to hospital where a capillary result of 110 mg/dl was obtained, and no further treatment was provided.There was no report of death or permanent injury associated with this event.
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At this time, product has not yet been returned and the provided serial number is not valid.An extended investigation has been performed for the reported complaint, and it has been determined that there was no indication that the product did not meet specification.A tripped trend review was conducted for the reported complaint and freestyle libre reader, and no trends were identified that would indicate any product related issues.The device mfg date is unknown.The date entered is the date abbott diabetes care became aware of the event.If the product is returned, a physical investigation will be performed, and a follow-up report submitted.All pertinent information available to abbott diabetes care has been submitted.
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