Reportable as patients are desaturating while on high flow oxygen devices and cpap devices due to the disconnections.Complaint history reviewed.There have been no other complaints for tubing coming off of oxygen source in the previous 24 months.Issue is not trending.Root cause determined to be customer using tubing outside of the intended use range, at a flow rate 3-4 times higher than the maximum recommended.Risk(rma-20017c): r34: tubing disconnects from oxygen source - tubing connected to excessive flow rate oxygen source - s=6 o=1, rpn=6.Rpn < 25, therefore risk is acceptable.
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