Model Number AZURION 7 B20 |
Device Problems
Device Displays Incorrect Message (2591); Radiation Output Failure (4027)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 11/21/2022 |
Event Type
malfunction
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Event Description
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Grid voltage error - tube related.Please look into logfiles.It has been reported to philips that the lateral x-ray tube is defective.The device was in clinical use.Philips has started an investigation of the complaint.
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Manufacturer Narrative
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Philips has investigated this complaint.The philips field service engineer (fse) inspected the system onsite and confirmed that there was a grid voltage error which was due to the x-ray generator or x-ray tube hardware.Review of the system log file showed a grid leak error resulted in the restarting of the generator.After the generator restart x-ray was still available without the grid.The fse resolved the grid switch problem onsite and the system was returned to use in good working order.At the time this complaint was received, philips did not have enough information to exclude the potential for death or serious injury on recurrence, and as such the complaint was reported.X-ray could still be performed, therefore, the unavailability of the grid is not likely to cause or contribute to a serious injury or death.Based on the new information, this complaint is evaluated as not reportable.The codes were updated based on the investigation outcome.Evaluation method code was corrected.
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Event Description
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Grid voltage error - tube related.Please look into logfiles.It has been reported to philips that the lateral x-ray tube is defective.The device was in clinical use.Philips has started an investigation of the complaint.
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Manufacturer Narrative
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Philips has investigated this complaint.According to the additional information acquired, the system displayed an error message alerting the user that the tube grid was defective.Log file analysis found that there was no actual grid switch failure, confirming that the error message was a false alarm.No malfunction of the system tube was identified.A philips field service engineer inspected the system on site and performed a service procedure to resolve the grid switch user messages.After performing functional tests, the system was returned to use in good working order.At the time this complaint was received, philips did not have enough information to exclude the potential for death or serious injury on recurrence, and as such the complaint was reported.Log file analysis confirmed that there was no actual grid switch malfunction.Based on the investigation results, philips concluded that the complaint is not reportable.The codes were updated based on the investigation outcome.Device problem code and evaluation method code were corrected.
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Search Alerts/Recalls
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