The investigation did not identify a product problem.The cause of the event could not be determined due to the limited amount of information available for investigation.Based on the pre-analytical report, the centrifugation conditions are lower than 3 minutes and the microtube was used without a rack adapter.In general, the quality control trace shows a fluctuation of the quality control recovery for both the c1 module and the c2 module of the cobas c 503 analytical unit.It was requested but not informed in which module (c1 or c2) the alleged erroneous result occurred.
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