The customer observed false reactive alinity s hiv ag/ab combo results for three patients.The samples were repeated on another instrument which generated nonreactive results.The following data was provided: (b)(6) 2022 sid (b)(6).Initial result = 2.32 s/co (reactive), repeat results = 1.42, 1.78, 1.88, 2.40 s/co (all reactive).Sample repeated on another instrument (as1403) result = 0.43 s/co (nonreactive).Repeat result post troubleshooting = 0.35 s/co (nonreactive).(b)(6) 2022 sid (b)(6).Initial result = 1.25 s/co (reactive), repeat results = 3.81, 2.83, 1.53, 1.00 s/co (all reactive).Sample repeated on another instrument (as1403) result = 0.42 s/co (nonreactive).Repeat result post troubleshooting = 0.44 s/co (nonreactive).(b)(6) 2022 sid (b)(6).Initial result = 1.83 s/co (reactive), repeat results = 1.63, 2.58, 3.64 s/co (all reactive).Sample repeated on another instrument (as1403) result = 0.46 s/co (nonreactive).Repeat result post troubleshooting = did not repeat due to insufficient sample volume.No impact to patient management was reported.
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The abbott ambassador inspected the analyzer and performed instrument troubleshooting inclusive of precision checks, wash zone and optics cleaning, and probe straightness.The abbott ambassador identified the sample pipettor probe 2 was not straight and it was replaced.The replacement of the pipettor probe resolved the issue and therefore the pipettor probe was determined to be the likely issue of the issue.Two of the donor samples were retested after troubleshooting and the results were nonreactive.The third sample was not retested because of inadequate sample volume.The pictures of the results list report documents and file of sample results were provided.An instrument service history review for (b)(6) identified no contributing factors to the current complaint and no additional occurrences of false reactive results have been documented.Ticket trending was reviewed and identified no additional complaints similar to the issue described in the current complaint.The device history record was reviewed and did not identify any non-conformances, potential non-conformances or deviations related to the issue described in the current complaint.Additionally, a review of the transfusion product monitoring tracking and trending data did not identify any systemic issues or trends related to the complaint issue.Labeling was reviewed and found to be adequate.Based on the investigation, no systemic issue or deficiency of the alinity s system for serial number (b)(6) was identified.
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