Bd had not received samples, but 2 photos were provided for investigation.The photos were reviewed and although the indicated failure mode for cracked tubes when frozen with the incident lot was observed, the bd recommendations for freezing were not followed.Based on a review of the device history record for the incident lot, all product specifications and requirements for lot release were met.There were no related quality issues during manufacturing of the product.This complaint is unable to be confirmed for the indicated failure mode cracked tubes when frozen.Bd was not able to identify a root cause for the indicated failure mode.
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