Alarm history and patient data file review found one new alarm recorded in the driver's data file, code 2d, secondary motor voltage too high, which is produced upon engagement of secondary motor.Visual inspection of internal components revealed the secondary motor's cam follower was found outside of the default bottom dead center position, two fractured housing bosses, and a fastening insert partially outside of one of the bosses.Visual inspection of external components revealed no abnormalities.Freedom driver passed all steps of incoming functional testing.A valsalva maneuver test was performed to evaluate the driver under the patient condition, vomiting, reported by the customer.An air pressure of 50 psi was applied to the pulmonary artery pressure chamber of mock tank, after approximately 2 seconds the levels in the tank were visibly disturbed and the driver exhibited a permanent fault alarm while changing the beat rate from 125bpm to 131bpm, indicating engagement of the secondary motor and and confirms the current customer complaint.The permanent alarm produced during the valsalva maneuver test was recorded in the driver's data file as a 2d code alarm.Because this was not an intended result, a second valsalva test with a test piston cylinder assembly was performed.During this test the driver performed as intended, annunciating an alarm due to low cardiac output (3.5 lpm) and recovering after a few seconds (when cardiac output increased above 3.5 lpm).Because of this, the original piston cylinder assembly was rejected and replaced.Failure investigation confirmed the reported issue via alarm history data review and functional testing.The complaint was replicated via functional testing.The root cause of the customer reported alarm is a faulty piston cylinder assembly.Patient was switched to a back-up driver and no adverse impact was reported.This issue will be monitored and trended as part of the customer complaint process.Syncardia has completed its evaluation and is closing this file.(if new or additional information is received in the future, syncardia will file a follow-up mdr.) (b)(4) follow-up report 1.
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