Intended use: the previ® color gram has been designed to perform automated gram staining of pure strain isolate smears and human specimens with microorganisms for in vitro diagnostics.A customer in france notified biomérieux of obtaining non-homogeneous gram staining when using the previ® color gram (reference number and serial number: (b)(4)).The customer has reported having obtained non-homogeneous color including positive and negative gram staining with no color.There is no indication or report from the customer that this event led to or contributed to any death, serious injury, or serious deterioration in the state of health for the concerned patient.This discrepancy was reviewed for vigilance reporting according to 21 cfr 803 concerning medical device reporting.This review has determined that this event meets the criteria for reporting as a malfunction.Although this event does not allege that death or serious injury actually occurred, it has been determined that there is potential for serious injury should the situation recur while testing a patient isolate.A biomérieux internal investigation will be initiated.
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Context: a customer in france notified biomérieux of obtaining non-homogeneous gram staining when using the previ® color gram (reference (b)(4) , serial number#(b)(6).Indeed, the customer has reported having obtained non-homogeneous color including positive and negative gram staining with no color.Investigation results: complaint analysis: the complaint analysis did not indicate any systematic quality issue related to the case.Investigations based on the complaint information content and troubleshooting a field service engineer (fse) visited the customer site and observed that volume test were not in compliance for lines a, b, dr, df and e.The fse cleaned the nozzles and adjusted the pumps in order to obtain the correct values for the volume tests.Additional tests after volume adjustment : -priming conform.-volume test conform.-pattern test conform.-launch of several control slides by the customer and staining were compliant.Conclusion: the suspected root cause of the incorrect gram staining is a volume issue linked to a pump non optimal adjustment.
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