Model Number ALLURA XPER FD10 |
Device Problems
Unstable (1667); Activation, Positioning or Separation Problem (2906)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 11/14/2022 |
Event Type
malfunction
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Event Description
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It has been reported to philips that the geometry ipc was not starting; thus, stand movements were not available.The issue was found during clinical use.No harm has been reported to philips.Philips has started an investigation of this complaint.
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Manufacturer Narrative
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Philips has investigated this complaint.The philips field service engineer (fse) inspected the system onsite and confirmed that system was indicating that tabletop was unlocked.Fse identified stand part unavailable, ipc was not starting.Review of log file showed that ipc network connection lost &communication timeout, ipc not starting messages were found.Fse cleaned ipc memory card and can board.After that the system was returned to use in good working order.The codes were updated based on the investigation outcome.
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Search Alerts/Recalls
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