H10: manufacturer narrative: siemens healthcare completed the investigation of the reported event.The investigation was performed based on expert discussions considering the complaint description, customer service reports, system history, and system log files.According to the available event information, the infusion pole was pulled after it got caught in the display ceiling suspension (dcs) cables, and as a result, a cable trolley fell.The cable trolley cannot fall completely because it is still attached to the wiring harness that hangs in loops from the ceiling.However, one staff member was hit by the carrier, but was not injured.The investigation revealed that one (1) of the three (3) cable carrier wheels was broken, which caused the carrier slip out of the rail.This kind of issue could occur when forces perpendicular to the movement direction are applied, as in the present case.The issue was solved by replacing the cable trolley.The occurrence rate of the was checked.A possible error accumulation or even a systematic error, which leads to a corrective action of the installed base, could not be determined by the investigation.H11 corrected data: h3: device had not been evaluated by manufacturer when the initial report was submitted on december 27, 2022.This field should have been checked "no" in the initial report.H6: component code was corrected.
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