The customer observed falsely elevated magnesium results generated on the architect c4000 processing module for multiple samples.The following example results were provided: on (b)(6) 2022.Initial result = 7.9mgdl, repeat result on another analyzer= 1.3mg/dl.On (b)(6) 2022.Initial result = 6mg/dl, repeat result on another analyzer= 2.1mg/dl reference (normal) range: 1.6 to 2.6 mg/dl.No impact to patient management was reported.
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The complaint investigation for false elevated architect magnesium results included a review of data and information provided by the customer, search for similar complaints, ticket trending review, labeling review, device history record review, and field data review.Return testing was not completed as returns were not available.A review of tracking and trending did not identify any trends for the complaint issue.Labeling was reviewed and found to adequately address the issue.Data from customers worldwide was used to assess the performance of the architect magnesium assay.The median patient result for lot 39508ud00 is within established limits and comparable with other lots in the field, which indicates acceptable product performance.Device history record review on lot 39508ud00 did not show any potential non-conformances, deviations, or non-conformances associated with the complaint issue.Based on the investigation, no systemic issue or deficiency of the architect magnesium assay for lot number 39508ud00 was identified.All available patient information was included.Additional patient details are not available.
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