The reported event is confirmed cause unknown as non- bd label/sticker is present on packaging that could have been added prior to being sent to customer.Although an exact root cause could not be determined a potential root cause could be lack of line clearance.A review of the dhr did not show any problems or conditions that would have contributed to the reported event.Based on the results of the investigation no additional actions are required at this time.Labelling review is not required as labelling would not have prevented the reported event.H11: section a through f - the information provided by bd represents all the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.H3 other text : the actual/suspected device was inspected.
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