A stryker quality assurance engineer spoke to a stryker sales account manager who provided that the device's bed exit alarm was not being set properly in their workflow.Multiple attempts were made to retrieve further information from the account surrounding the injury experienced by the patient.However, no response was received.If further information is made available, this complaint will be reopened and updated accordingly.Based on the location at the head end stryker iv pole on procuity, it was determined that the iv pole that contributed to the injury was not a stryker iv pole.Based on the available information, it was determined that the alleged clinician not alerted of possible patient fall condition which led to a patient receiving an injury was likely not due to any component level defect of the product.However, this could not be confirmed.The issue was resolved for the customer by stryker performing in-servicing to ensure the account understands the proper method to set the bed exit alarm.
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