During service of the hl 20 machine the error message "head error" appeared.No harm to any person was reported.A getinge field service technician (fst) was onsite and investigated the unit in question.After checking the hl 20 machine it was found that motor control board is defective.The defective motor control board was replaced with a new one.The system was checked according to factory¿s specification and all tests passed.The device was put back into use.Thus the reported failure could be confirmed.The defective motor control board was not available for further investigation.Therefore no technical investigation could be performed.However the failure mode "head error message" can be linked to the following most possible root causes according to the hl 20 risk management file: - failure of motor, motor controller or control circuitry - defective motor tacho (this is a part of the motor and is being evaluated by the motor control board for motor control) device was manufactured in 2010-01-28 (mat#701043261) the review of the non-conformities during the period of 2010-01-28 to 2022-12-14 does not show any non-conformity in regard to the reported product and failure.There is no indication that manufacturing issues occurred during this time, thus production related influences are unlikely.The occurrence rate was calculated for the reported issue and it was determined that this is not a systemic issue.Therefore, no remedial action is required.The occurrence rate related to the reported issue is currently being monitored as part of maquet cardiopulmonary¿s trending program and additional investigations or corrections will be implemented in case of adverse trending.
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