Philips has investigated this complaint.According to the additional information acquired, the system was not in clinical use when the issue occurred.Philips confirmed that the issue was with the system¿s imaging module and not with the geometry module as previously reported.The imaging module had been dropped on the floor due to a use error.Due to that, one of the collimator joysticks was damaged and the knob was missing.The issue was solved by repairing the joystick with contact spray and installing a new knob.After repair, the system was returned to use in good working order.At the time this complaint was received, philips did not have enough information to exclude the potential for death or serious injury on recurrence, and as such the complaint was reported.Since that time, new information has been received which has led to the determination that this is scenario is not likely to cause or contribute to death or serious injury if it were to recur.As per the instructions for use, the responsible organization of the allura xper fd series equipment must institute a routine user checks program.The responsible organization of the allura xper fd series equipment shall make sure that all checks and actions have been satisfactorily completed before using the product for its intended purpose.Based on the investigation results, philips concludes that the complaint is not reportable.The codes were updated based on investigation outcome.The device problem code was corrected.
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