Additional information provided in d.9., h.3., h.6.And h.10.One opened probe was received, with tubbing cut off and no rfid (radio frequency identification), with tip protector, in a bag.The sample was visually inspected and found to be nonconforming with the inner cutter in the port, and white and orange/brownish foreign material on the inner cutter.The sample was then functionally tested for actuation and cut.The sample was found to be conforming actuation and nonconforming for cut.The probe was disassembled and the components inspected.Nominal wear observed on inner cutter when compared to the degree of wear based on continuous actuation of the probe visual standard photos.Inner cutter pulled out of the coupling, presence of adhesive observed on the inner cutter, fillet was deemed conforming.Couple gouge marks observed at the cutting edge.A review of the device history record traceable to the reported lot number, indicates that the reported product was processed and released according to the reported product¿s acceptance criteria.Three photos provided were reviewed by the investigation site.Photo 1 shows a probe needle.Photo 2 shows a pak label with same product and lot number as reported.Photo 3 appears to be a phone screen shot.The reported event cannot be confirmed on the photos attached.The complaint evaluation confirms the probe had a cut failure.The root cause for the observed cut failure is the separation of components.How and when the components became separate cannot be determined from this evaluation.An exact root cause for the component separation could not be determined from this evaluation; therefore, no specific action with regard to this complaint was taken by the manufacturing site.All probes are 100% visually inspected and tested for actuation, aspiration, and cut during manufacturing.Any non-conformances found are removed from the lot and scrapped.Complaints are reviewed and monitored at regular intervals for any significant adverse trends.No adverse trends have been observed associated with the reported product and event.No further actions are required.The manufacturer internal reference number is: (b)(4).
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