(b)(4).The device has not been returned.However, the non-visual device evaluation has been completed and the results are as follows: dhr results no lot number provided, therefore no dhr review was completed.Stock product reviewed results no lot number provided, therefore no stock product review was completed.Investigation methods/results the customer has not returned the complaint part for investigation to date.However, the non-visual device investigation has been completed.Root cause a root cause for this complaint cannot be explicitly determined.It is possible that reactions could be caused by mouthwash, toothpaste, or soaking material.However, the customer did not provide the information regarding how the patient handled and maintained the device.Ifu 9091 rev 5.0 (comfort h/s bite splint) contains the following statement in the warning section: "use only clear, cool water to wash the device.Do not clean or soak in mouthwash.Do not use denture cleanser.Do not use hot water (for cleaning).Do not use alcohol or hydrogen peroxide.Do not place in direct sunlight.Keep away from heat sources." ifu 9091 rev 5.0 (comfort h/s bite splint) contains the following statement for the cleaning procedures in the general safety and precautions section: "brush and floss your teeth before use.Rinse mouth well with clean water before inserting the device.If patient uses mouthwash, all traces of mouthwash should be removed by thoroughly rinsing out mouth with water.Rinse bite splint well with clean, cool water before and after use.Clean bite splint with clean, cool water only and let air dry." correction - b5 describe event or problem, d9 device available for evaluation, h3 device evaluated by manufacturer - the device was inadvertently marked as returned but upon further review, the product has not been received.
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