This report is based on information provided by philips remote service personnel and has been investigated by the philips complaint handling team.Philips received a complaint on the dfm100 indicating that there is contact problem at the connector of the external paddles.There was no patient involvement.The efficia dfm100 defibrillator, model# 866199, is substantially similar to the heartstart xl+ defibrillator (model # 861290) and will be reported in the united states under device model # 861290.
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