Philips has investigated this complaint.According to the additional information collected, the system was in clinical use and the procedure got completed as planned by moving the cover out of the way.Field service engineer (fse) inspected the system onsite and confirmed that cover fell of c-arm before case.Upon functional testing, the fse found that cover was hit with lead shield by doctor.The philips engineer reinstalled cover on c-arm and issue got resolved.At the time this complaint was received, philips did not have enough information to exclude a product malfunction with the potential for death or serious injury on recurrence, and as such the complaint was reported.Since that time, new information has been received which has led to the determination that this is scenario is not likely to cause or contribute to death or serious injury if it were to recur.The procedure was completed using the same system and the cover fell off because the cover got hit with lead shield by doctor.There was no impact to the patient.Philips has re-evaluated this case as not reportable.The codes were updated based on the investigation outcome.
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