It was reported that during a monarch bronchoscopy procedure, the physician reported encountering a 1205-50-0 navigation fault and the navigation was inaccurate.As the scope was moved, the distance to the target would not change.The physician chose to abort the procedure.There were no reported adverse effects to the patient because of the system issues.
|
Engineering confirmed that the logs of the reported event were not being uploaded to the cloud.Three good faith efforts (gfe) were made acquiring the logs.However, the logs have not become available as of 2/15/2023 (see support request 00062784).Due to the absence of logs, engineering is unable to confirm the occurrence of this fault and a full failure analysis cannot be performed.The root cause cannot be determined based on the information provided.As the failure cannot be confirmed and no root cause can be identified, this record cannot be linked to any existing modefs or fmea line items related to the reported issue.A review of the device history record (dhr) was performed.There are no reports of nonconformance that relate to the reported incident.A review for similar complaint shows the reported issue is a known issue however the root cause is specific to each individual case.The scope in the case were examined and a review of the calibration data obtained from production final acceptance testing revealed all acceptance criteria were met and no anomalies found.Based on the results from the examination, the product met specifications.A review of similar investigations with similar reported issue (em error) has noted that this is a known issue and have not established a possible root cause.This issue will be tracked and trended in the monthly complaint trend review meetings.
|