At this time, product has not yet been returned.An extended investigation has been performed for the reported complaint and determined that there was no indication that the product did not meet specification.The dhrs (device history record) for the libre sensor kit were reviewed, and the dhrs showed the libre sensor kit passed all tests prior to release.If the product is returned, a physical investigation will be performed and a follow-up report submitted.All pertinent information available to abbott diabetes care has been submitted.
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A customer reported a delivery delay with a replacement adc device.The replacement device was issued as customer had reported prematurely detachment of sensor.Due to delivery delay, customer reported they did not have method to monitor glucose and became dizzy, had hot flashes, and lost consciousness.The customer went to health clinic and was provided unspecified treatment for hyperglycemia.The customer was additionally found to have unspecified infection which led to the hyperglycemia and was treated with antibiotics.There was no report of death or permanent injury associated with this event.
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