The device was evaluated at olympus and the customer's allegation was confirmed.The device evaluation found the distal sheath was detached/missing and due to a cut distal sheath end, water tightness was lost.Additionally, the device evaluation revealed the connecting tube had a dent and discoloration, the video cable had a wrinkle and dirty, the universal cord was dirty and the distal end was shaved.Scratches were also found on the following device components: video connector and case, light guide connector, video cable, universal cord, lock engagement lever, connecting tube, angulation lever, grip, switch box and control unit.Additional information has been requested regarding this event.The investigation is ongoing.A supplemental report will be submitted upon completion of the investigation or when additional information becomes available.
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This report is being supplemented to provide additional information provided by the customer and to provide additional information based on the legal manufacturer's investigation.Mfr report # 3002808148 - 2023 - 00500.Patient identifier: (b)(6).Additional information provided by the customer: please see updates to b5, b3 and d10.The event date was provided.The intended procedure was provided as gynecological outpatient hysteroscopy.The intended procedure was not completed and was rescheduled.Additional devices in use were provided.No delay or patient harm was reported.Additional information based on the legal manufacturer's investigation: please see updates to h6 and h10.A review of the device history record found no deviations that could have caused or contributed to the reported issue.It has been over 9 years since the subject device was manufactured.Based on the results of the investigation, the phenomenon was attributed due to stress of repeated use, external factors, or handling.The root cause of this event was unable to be identified.Olympus will continue to monitor field performance for this device.
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