We received an allegation of discrepant inr results with coaguchek xs meter serial number (b)(4).The result at 6:42 a.M.Was 4.7 inr.The patient re-tested using the same finger at 6:45 a.M.And the result was 6.3 inr.Product labeling states "if you need to redo a test, use a new lancet, a new test strip, and a different finger." the patient re-tested using a different finger at 6:52 a.M.And the result was 6.8 inr.The patient¿s therapeutic range is 2.5 ¿ 3.5 inr with a testing frequency of weekly.
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Occupation is patient/consumer.The customer also stated the meter has been dropped "many times" and complained of an error 6.The meter and test strips were requested for investigation.The meter was provided for investigation where it was tested using retention strips and retention controls.The test strips were not returned.Testing results (qc range = 4.1 - 6.8 inr): qc 1: 5.4 inr, qc 2: 5.4 inr, qc 3: 5.2 inr.The obtained qc values were in the allowed range of the used combination strip lot - qc lot.All measurements were without error messages.The alleged results were observed in the meter¿s patient result memory.However, the meter's time and date were set incorrectly.A review of the meter's error log showed error 6.Error 6 occurs due to errors in operation by the operator, e.G.When the test strip was moved.In rare cases, a defective (scratched) test strip can trigger this error.Product labeling for error 6 states: "error: test strip interference, the test strip was touched or removed during the test." on a regular basis, coaguchek strips of lots currently valid in the market are tested as part of routine retention testing and results have passed the internal inspection.The investigation did not identify a product problem.The cause of the event could not be determined.
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