An alarm issue was reported with the adc device.Customer experienced a signal loss and was unable to receive low glucose alarms.As a result, customer was not alerted of changes in glucose level and experience chest pain, loss of consciousness, and seizure.Paramedics were called and upon their arrival, customer was treated with water with sugar and then transported to a hospital where intravenous glucose was administered for a diagnosis of hypoglycemia.There was no report of death or permanent injury associated with this event.
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A customer reported a signal loss issue with the adc application in use with a samsung a51 phone with android 13 operating system.Customer experienced a signal loss and was unable to receive low glucose alarms.The low and high glucose alarms did not sound and customer was not alerted of changes in glucose level.As a result, customer was not alerted of changes in glucose level and experience chest pain, loss of consciousness, and seizure.Paramedics were called and upon their arrival, customer was treated with water with sugar and then transported to a hospital where intravenous glucose was administered for a diagnosis of hypoglycemia.There was no report of death or permanent injury associated with this event.The impacted product associated with this complaint is on market in the united states as well as the following countries ous: au, at, be, hr, cz, dk, fi, fr, de, gr, il, it, kw, lu, nl, nz, no, pl, pt, qa, sa, es, se, ch, tw, ae, gb, ca.Field action fa1010-2023 was issued to all impacted countries 08feb23.
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