The reported event occurred in usa.The following complaint information was provided to maquet cardiopulmonary: ¿pt placed on ecls and t arterial would not reliably display and alarmed.Worked for a while with manipulation, but then went completely away and no longer works.They did not report broken pins in sensor port but i have requested a picture.Replacing sensor cable did not work.They ultimately switched thapp to co2 removal which does not monitor arterial temperature to silence the alarm.The hls was used uneventfully until the end of the run in eccor thapp, and was discarded.¿ the affected product was discarded by the customer and therefore not available for technical investigation of the manufacturer.Thus the exact root cause of the reported event remains unknown.However, according to our risk management file the reported failure could be associated with the following: -flexible circuit board damaged, no data.Based on this the reported failure "no arterial temperature" could be confirmed.The occurrence rate was calculated for the reported issue and it was determined that this is not a systemic issue.Therefore, no remedial action is required.The occurrence rate related to the reported issue is currently being monitored as part of maquet cardiopulmonary¿ s trending program and additional investigations or corrections will be implemented in case of adverse trending.
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