It was reported that during unpacking of the hls set the sensor flat cable of the hls module was damaged by the customer.The customer used the affected hls module and had problems with the pressure reading during patient treatment.The affected product was not available for technical laboratory investigation of the manufacturer.Despite several attempts no information about the return of the product was provided.Additional the customer did not provide the lot number of the product.However, the reported failure "problems reading pressures" can be linked to the following most probable cause according to our risk management file: -flexible circuit board damaged, no data based on the investigation results the reported failure "problems reading pressures" could be confirmed but was most probable not associated with a product related malfunction.As the flexible circuit board was damaged by the customer during unpacking the device, which results to the pressure reading problems.In order to avoid re occurrence of the reported failure, the customer will be informed by the getinge sales and service unit (ssu) to follow the chapter in the instructions for use hls set advanced 5.0 / 7.0, hit set advanced 5.0 / 7.0 g-360 v03 - nonus 6.1 preparation and installation - perform a careful visual inspection of the device before use.In particular, ensure there is no damage to the material, cracks, burrs or fissures.Carry out the calibration for each pressure parameter of the integrated sensors.6.2 priming the system do not use the device if the surface of the measuring cell is damaged.The occurrence rate was calculated for the reported issue and it was determined that this is not a systemic issue.Therefore, no remedial action is required.The occurrence rate related to the reported issue is currently being monitored as part of maquet cardiopulmonary¿ s trending program and additional investigations or corrections will be implemented in case of adverse trending.H3 other text : hls set is not available for investigation, discarded.
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