H6: investigation summary according to the dhr review process, the result showed there were no issues reported like trolley defective during the manufacturing process for the lot number reported under this complaint.A review of the ncmr¿s was performed; the result showed there were no issues reported like trolley defective for the same part number throughout the last twelve months.Based on the pictures provided and information from the customer describing that the lid did not open properly possibly due to a damaged / defective wire, it can be noticed that this is a known failure mode (loose wire) since it has been reported in previous complaints.This failure mode was confirmed like a failure in a component (foot pedal mechanism) bought to a supplier ((b)(4)), for this reason a capa records were opened to implement corrective actions that helps to decrease or avoid recurrences.Based on the lot number provided, it¿s possible to confirm that this product was manufactured on february 6, 2019, which means that this was manufactured before corrective actions¿ implementation.As part of this investigation, a review of customer complaint records was performed; according with the cc¿s records, no additional complaints were received throughout the last twelve months for the same part number and issue.However, in previous complaints reporting same issue from the same family, it was concluded that the failure mode is related to the manufacturing process and it was confirmed that after the implementation there were no complaints reported for the same issue.Root cause: the lack of crimping in the cable.Based on this investigation, this issue was already known in the process due to a supplier issue detected within the manufacturing process (the crimping on the rivet of foot pedal mechanism it wasn¿t done correctly).
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