RESPIRONICS, INC. RESPIRONICS; VENTILATOR, CONTINUOUS, MINIMAL VENTILATORY SUPPORT, FACILITY USE
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Model Number V60 |
Device Problem
Increase in Pressure (1491)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 01/23/2023 |
Event Type
malfunction
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Event Description
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Philips received a complaint on the v60 ventilator, indicating that the high flow pressure safety triggered due to canula use.It is unknown if the device was in use at the time of the reported problem.No patient harm reported.The remote service engineer (rse) provided the customer with information.The rse stated that no additional information was available.Per the cancellation reason field entered into the remote service work order of the salesforce servicemax case stating that no additional information was available, it is unknown if the device was in or out of use at the time the high flow issue was found.The rse entered into the case closure reason field of the salesforce case that no further work was performed by philips.The front bezel was replaced and the reported issue was resolved.The investigation concludes that no further action is required at this time.If additional information is received the complaint file will be reopened.
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Manufacturer Narrative
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Per remote service engineer the work order was canceled after the rse confirmed the customer was not reporting a failure of the device, merely requesting information.As there was no device issue, it is considered that the device is out of use.The investigation concludes that no further action is required at this time.If additional information is received the complaint file will be reopened.
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