An alarm issue was reported with the adc application in use with an android operating system.Customer experienced a signal loss unable to receive glucose alarms.As a result, customer was not alerted of changes in glucose level and experienced weakness, excessive sweating, dizziness and a loss of consciousness and was unable to self-treat, requiring treatment of glucagon injection, sugar water and sugary juice by third-party.No further information was provided.There was no report of death or permanent injury associated with this event.
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An alarm issue was reported with the adc application in use with a samsung sm-g781b phone with android 13 operating system.The low and high glucose alarms did not sound and customer was not alerted of changes in glucose level.As a result, the customer was not alerted of changes in glucose level and experienced weakness, excessive sweating, dizziness and a loss of consciousness and was unable to self-treat, requiring treatment of glucagon injection, sugar water and sugary juice by third-party.No further information was provided.There was no report of death or permanent injury associated with this event.The impacted product associated with this complaint is on market in the united states as well as the following countries ous: au, at, be, hr, cz, dk, fi, fr, de, gr, il, it, kw, lu, nl, nz, no, pl, pt, qa, sa, es, se, ch, tw, ae, gb, ca.Field action fa1010-2023 was issued to all impacted countries 08feb23.
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