The device in question was not returned by the customer.The remaining unused items 28205hcs of the pack were returned by the customer show no signs of abrasion, contamination or production-related defects.Unfortunately, the items complained about by the customer were disposed of by hospital staff after the operation, so it was not possible to carry out a detailed examination on the instruments concerned.As described in ifu 96156018d, the burr must not be put into operation without rinsing, as this can lead to overheating and abrasion on the running surfaces.The flushing also acts as a coolant and lubricant for the running surfaces of the cutter.If this fluid is missing, the customer's described error pattern may occur.A too high selected speed or pressure on the milling cutter can also cause this error pattern.The event is filed under internal karl storz complaint id: (b)(4).
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