The user reported a hypoglycemia event where the system did not alert the user.A review of the data management system (dms) confirmed the user's reported glucose values.The system did not assert the low glucose alert because the sg value did not cross the alert threshold that was set at 65 mg/dl.However, the system asserted the low glucose alert when the sg value reached 59 mg/dl.To address the user's concern with sensor inaccuracies, sensor performance was further reviewed.The review of the diagnostic upload (du) and the data available on dms confirmed the system was working within expectations.Overall, bg values fit glucose trends well, with occasional differences due to lag and calibrations entered during periods of rapid change in glucose.The user was suggested to consider enabling predictive alerts in the app so that he can be alerted before reaching a certain glucose level.The user was advised to consult his hcp to discuss this.The user acknowledged understanding all of the provided information.The user resolved the hypoglycemic incident by eating crackers and drinking flavored water.The user is currently using the system with up-to-date information.B3.Date of event updated to 29 january 2023.B4.Date of this report updated to 31 january 2023.H3.Device evaluated by manufacturer? yes.H6.Investiagtion findings updated to 213.H6.Investigation conclusions updated to 67.
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