Udi is unknown.No product information has been provided to date.This mdr was generated under protocol: (b)(4), as a result of warning letter cms#: (b)(4).No causes or potential causes of the customer's reported problem were found during the review of service and repair records.A product sample was received for evaluation.Visual and functional testing were performed.Wear and tear damage to enclosure, drain fitting, water tank cover, front cover, line cord, pole clamp, and plate clip.The technician filled reservoir with water, attached temperature check to hotline, plugged in line cord, and turned on power switch to perform safety/electrical test.The reported issue was confirmed.The root cause was found to be visually damage to led lights by user.The technician replaced printed circuit board.
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