Philips has investigated this complaint.According to the additional information collected, the system was used for a planned treatment/non-emergency treatment and the procedure was completed as planned by restarting the system.The philips field service engineer (fse) inspected the system onsite and confirmed that image disk was full.Review of system log files shows image disk was full.Fse recreated image store and ip-pc software and reinstalled app which resolved the issue temporarily.Later, fse replaced ippc which resolved the issue and system was working fine.The codes were updated based on the investigation outcome.Device problem code and evaluation method code were corrected.
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