The initial reporter stated they received questionable results for one patient sample tested with the elecsys insulin assay on a cobas 6000 e601 module, serial number 26e4-17.An interference is suspected by the customer.On (b)(6) 2023, a first sample from the patient resulted in an insulin value of >1000 u/l, accompanied by a data flag and repeated also with a value of >1000 u/l, accompanied by a data flag.On (b)(6) 2023, a second sample from the patient resulted in an insulin value of >1000 u/l, accompanied by a data flag.This sample was repeated in a different laboratory using an unknown method, resulting in an insulin value of 261 mui/ml.The questionable results were reported outside of the laboratory.
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Calibration and quality control results were acceptable.Instrument performance testing was within specifications.For the medications, the patient is taking no interference is known with the elecsys insulin assay.It was asked but no further patient information could be provided.Based on the information, a general reagent issue can be excluded.The investigation could not identify a product problem.The cause of the event could not be determined.
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