Arjo has received a customer complaint related to an enterprise 8000x equipped with an indigo module (intuitive drive assist).The customer staff reported a spark and smoke coming from the indigo power supply cable.There was no allegation that the bed was in use at that time.No injury was reported.The evaluation of the device performed by an arjo representative revealed that the indigo power supply cable became damaged at the bending point.The burning marks were visible on the cable insultaion.The part was replaced and reinstalled in accordance to the instructions.An investigation performed by the manufacturer revealed that the damage of the indigo power supply cable was a result of the inner wire deterioration due to stress applied during up and down movements of the bed.As per the preventive maintenance section of the instructions for use for indigo (416260), the indigo cables should be examined for cuts, abrasions, kinks or other deterioration.When any malfunction is noticed, the device should be immediately withdrawn from use until the service is performed.The analyzed issue (power supply cable failure) was addressed by field safety corrective action z-2588-2021 (fsn-poz-001-2021) that has been already completed on the us market.Sum up, the cause of the reported power supply cable failure was determined as inner wire deterioration due to stress applied during the movement of the bed platform.Arjo device failed to meet its specification since the power supply cable was damaged.The device was not used for a patient treatment when the failure occurred.The complaint was decided to be reportable due to the power supply cable damage (insulation damage leading to sparks emission and visible black marks).
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