Zimmer biomet complaint (b)(4).Foreign - united kingdom.Customer has indicated that the product will not be returned to zimmer biomet for investigation, as the product location is unknown.The investigation is in process.Once the investigation has been completed, a follow-up mdr will be submitted.
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This follow-up report is being submitted to relay additional information.No product was returned or pictures provided; visual and dimensional evaluations could not be performed.Medical records were not provided.Review of the device history records identified no deviations or anomalies during manufacturing.A definitive root cause cannot be determined.The designer of this device, 3d systems, was notified of this complaint and an investigation was conducted.3ds reviewed the scans that were received for planning the replacement device tmjpm-4137.Since the device was explanted, the final position of the mandible implant could not be evaluated.The scans did, however, show dense tissue in the surgical area.It could not be determined what the tissue is composed of, but, according to planning supervisors, this tissue must be removed to implant the new tmjpm device.The dense tissue is close to the tympanic plate, but it cannot be confirmed that it is the cause of ear canal perforation.Review of the dhr shows that the patient scans were within spec and all parts were manufactured properly and approved by qc.Because 3ds was not able to evaluate the implant position and the dhr shows that all parts were manufactured properly, no definitive root cause can be determined.If any further information is found which would change or alter any conclusions or information, a supplemental will be filed accordingly.Zimmer biomet will continue to monitor for trends.
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