One warmer device was received for investigation.During visual inspection the device was observed to have broken led's (light emitting diodes), corroded drain fitting, cracked tank cover, bent micro switch, worn plate clip, and damaged front cover.The reported issue was confirmed during functional testing when the warmer circulation produced by the device was intermittent and the led's on the circuit board were damaged confirming the customer complaint.The investigation traced the circulation issue to damage to the device microswitch.The investigation traced the led issue to a misaligning of the top cover, causing damage to the led's.The investigation attributed the root cause of these issues to the bent micro switch which activates the pump and the led's were damaged by the front cover being forced on the device.As no manufacturing root cause could be identified, no review of manufacturing device history records was conducted.A review of device confirmed this device has not been in for service previously.The warmer circuit board, drain fitting, tank cover, plate clip, micro switch, and front cover were all replaced.Preventative maintenance was performed.
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