Investigation x-no sample returned analysis and findings complaint (b)(4).Distribution history: the product number was not provided, so a manufacture date, dhr number and ship date are not available.Manufacturing record review: a review of the device history record could not be performed because the part number was not provided.However, it should be noted at the time of manufacture, records from each lot are thoroughly reviewed to ensure that products are released meeting all coopersurgical quality release specifications.Incoming inspection review: not applicable.Service history record: service history not applicable for this product.Historical complaint review: a review of the 2-year complaint history showed no similar reported complaint conditions.Product receipt: the complaint product has not been returned to coopersurgical.Visual evaluation: evaluation of the complaint product could not be completed as the complaint product has not been returned to coopersurgical.If the product should be returned at a later date, it will be evaluated, and any findings will be appended to this investigation.A review of the picture attached has confirmed the complaint.Functional evaluation: evaluation of the complaint product could not be completed as the complaint product has not been returned to coopersurgical.If the product should be returned at a later date, it will be evaluated, and any findings will be appended to this investigation.Root cause: while no definitive root cause could be reliably determined, the potential cause may be that the brush was damaged prior to use.The physician claims in the attached notes that the brush head looked bent prior to use.This could be an indication that the brush head was damaged before use or during shipping.If the metal wires were stressed, it could have contributed to the complaint condition during use.Per cooper procedures all brushes are visually inspected during packaging and defective units are scrapped.Correction and/or corrective action coopersurgical will continue to monitor this complaint condition for trends.Was the complaint confirmed? yes.Preventative action activity coopersurgical will continue to monitor this complaint condition for trends.
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