A visual inspection was performed on the returned device.The reported packaging problem was confirmed.The reported material deformation was not confirmed.It was observed that the hypotube was separated.A review of the lot history record identified no manufacturing nonconformities issued to the reported lot that would have contributed to this event.Additionally, a review of the complaint history identified no other incidents.A conclusive cause for the reported difficulties could not be determined.Factors that could contribute to material deformation prior to use include, but are not limited to, damage during manufacturing, inadvertent mishandling during unpackaging, sheath/stylet removal or during preparation of the device.Potential factors that may contribute to a packaging problem include, but are not limited to, mishandling during manufacturing/shipping, during receiving/storage at the account, and/or handling during removal from packaging.In this case, it is possible that inadvertent mishandling during unpackaging of the device contributed to the reported packaging problem (kinked coil), causing a kink in the shaft which contributed to the observed material separation (hypotube); however, this cannot be confirmed.There is no indication of a product quality issue with respect to manufacture, design, or labeling.
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It was reported that during preparation of the 4.00x18mm xience skypoint stent delivery system (sds) a kink was noted in the hoop dispenser packaging and stent due to the damage.There were no other device issues as shaft separation and stent dislodgement.There was no device use or patient involvement, and there was no clinically significant delay in the procedure.An unspecified stent was used to complete the procedure.Returned device analysis identified a separation at the same location of the kink; however, the account stated that they were not aware of the separation.No additional information was provided.
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