Attempts to retrieve additional information from the customer are in progress.The device was returned and evaluated by olympus.In addition to the findings, evaluation found the complaint was confirmed and the control knob was too tight in the engage position.In addition, evaluation found the scope cover insulation resistance value did not meet specification, the distal end cover had dents, the bending section cover adhesive was cracked, and the light guide tube was buckled near the boot.This event is under investigation.A supplemental report will be submitted upon receiving additional information.
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This report is being supplemented to provide additional information based on the legal manufacturer's final investigation.A review of the device history record found no deviations that could have caused or contributed to the reported issue.Based on the results of the investigation, a definitive root cause could not be established.The suggested phenomenon was presumed to have been due to anomalous (increased) torque of angulation control knob due to malfunction of the bending section.The instructions for use (ifu) includes the action to be taken for irregularity during procedure at the following chapter.Ifu: operation manual chapter 5 troubleshooting, 5.1 troubleshooting olympus will continue to monitor field performance for this device.
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