It was reported to the manufacturer, by the end user, per the end user, that (b)(6) called from the facility questioning if we had any kind of mattress that has bolsters or sidewalls on them because they were experiencing an issue with this patient.With a little bit of probing k explained that the patient keeps falling out of the bed.(b)(6) reported that the patient says it is because of the mattress but she mentioned he is on a wound vac and they have him propped up on wedge pillows to keep him on his side so that the wound vac can work.She said that he has a tendency of moving around and then falling out of the mattress after the air "mounts up behind him and makes him feel like the mattress is pushing him out." it appears that the original bari mattress that was requested on our end was for a rt3000b but what was delivered was a dflal-4280nz.I originally placed a service order on the mattress but once i got to thinking about it i realized that it might be dangerous for this patient to end up on a turn matt since he has already had some falls so i put the request in as a pick up and a delivery.(b)(6) did mention that the patient has to be sent to (b)(6) hospital for exams every time he falls due to the fact that the patient is on blood thinners and they must make sure he did not hit his head when he fell and that does not have a brain bleed.So far all i've had reported to me is that he was all banged up.The equipment is still under the patient at the facility awaiting pickup.Assets are j7363524/r205651 and were delivered under order#: (b)(4).I put notes about the patient fall into pick up order#: (b)(4) and then requested a replacement with bolsters under order #: (b)(4).Complaint#: (b)(4) and ra#: 84091645 was entered into our system to have the products returned for investigation.As of this writing, the products have not been returned.
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This report or other information submitted by joerns healthcare under 21 cfr part 803, and release by fda of that report information, does not reflect a conclusion or admission by joerns healthcare , its employees, its contract service firms, or their employees, finished device suppliers, or their employees caused or contributed to the reportable event.
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