The device history records (dhrs) were reviewed for any problems and disparities.All process parameters, product, raw materials, and sub-assembly components met the required acceptance criteria to completely satisfy the manufacturing requirements per the product specification.No adverse conditions, special circumstances, or events were documented that may have led to the gel delamination.Physical samples were not returned however photographs were provided.The photo appears to show gel missing from one half of the gel body.The gel appears yellow in color.There is no photo of the liner and no information regarding where the remaining gel is or how this occurred.Based on the complaint description, the photos, and the investigation, as described by the customer gel delamination is confirmed.It is not possible based solely on photos to determine what might have caused the issue.Additionally, gel delamination is possible if the defib electrodes are not properly stored.As indicated on the product packaging proper storage and usage of the electrodes is critical to the performance of the gel.The electrodes should be stored in their sealed protective pouch in a cool, dry place and out of direct sunlight.Improper storage conditions and/or handling of the product may compromise gel properties prior to the expiration.It was not possible to verify a cause related to a manufacturing process, therefore no preventive or corrective actions are being taken at this time.The complaint details were communicated to the manufacturing group to heighten awareness.We will continue to trend this issue for future occurrences as part of the complaint review process.
|